Check
See the approved eligibility window and exclusions.
Clear next steps
Returns and refunds
A plain-language route for eligibility, return requests, inspections, refunds and support.
A clear request, review and refund trail—without making the customer guess.
Request
Receive a return reference and practical instructions.
Follow
Track inspection, decision and refund status.
How it will work
A clear request, review and refund trail—without making the customer guess.
01
A transparent return process
The production flow will verify the customer and order, record the reason, show the applicable policy and create an auditable return request.
- Do not send a parcel before receiving approved instructions.
- Keep product, packaging and order information available for review.
- Refunds return through an approved payment process and are never promised before inspection.
02
Eligibility must be approved
The final window, hygiene exclusions, damaged-item process and return costs require South African legal and business review before launch.
03
Refunds and payment records
A refund will create its own status and provider reference while preserving the original payment and order history.
Helpful answers
What would you like to know?
Can earrings be returned?
The final hygiene and returns policy still needs business and legal approval. Eligibility will be displayed on the product page and again before checkout.
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