PUDO first
Locker delivery is the preferred launch option, subject to onboarding.
Getting your order
Delivery made easy
Clear delivery areas, prices, dispatch expectations and tracking guidance for South African orders.
Clear options, realistic timing and tracking from dispatch to collection.
Visible timing
Dispatch and delivery estimates appear before payment.
Trackable
Order and shipment events stay separate and easy to follow.
How it will work
Clear options, realistic timing and tracking from dispatch to collection.
01
From order to collection
After verified payment, Moyla prepares the parcel, creates the shipment and sends tracking details. Delivery timing begins from dispatch, not from the moment checkout starts.
- Choose an available locker or approved delivery method at checkout.
- Receive confirmation when payment and the order are verified.
- Follow carrier updates and collect within the provider's confirmed window.
02
Rates and coverage
Final fees, free-delivery thresholds, service areas and exceptional surcharges will be added only after the PUDO commercial setup is approved.
03
When delivery needs help
A delayed or unsuccessful delivery should retain its tracking history and offer a direct support path without exposing private collection credentials.
Helpful answers
What would you like to know?
How will PUDO collection work?
During checkout you will choose a supported locker. PUDO will send the collection instructions once the parcel reaches that locker. Final rates and collection windows still require provider approval.
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