Products
Materials, sizing, availability and care.
Helpful answers
Frequently asked questions
Straightforward answers covering products, payments, delivery, care, accounts and returns.
Quick answers about products, orders, delivery, care and returns.
Orders
Payment confirmation, changes and tracking.
After purchase
Delivery issues, returns and refunds.
Useful guidance
Quick answers about products, orders, delivery, care and returns.
01
Still need a hand?
Use the contact route for a question that needs order or product context. Final business contact details will be added before launch.
Helpful answers
What would you like to know?
When will I receive an order confirmation?
A confirmation will be sent after Moyla receives a verified payment result. A payment-screen redirect alone will never be treated as proof of payment.
How will PUDO collection work?
During checkout you will choose a supported locker. PUDO will send the collection instructions once the parcel reaches that locker. Final rates and collection windows still require provider approval.
How do I know what a piece is made from?
Every published product will show its verified base metal, finish or plating, dimensions and care guidance. Unsupported water-resistance or hypoallergenic claims will remain unpublished.
Can earrings be returned?
The final hygiene and returns policy still needs business and legal approval. Eligibility will be displayed on the product page and again before checkout.
Keep exploring